Comments on: Online Expressions of the Point of Need http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/ A conversation about media & stuff Fri, 30 Jul 2010 10:37:38 +0000 http://wordpress.org/?v=2.2.2 By: Ian Hendry http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/#comment-50 Ian Hendry Wed, 09 Jul 2008 19:03:59 +0000 http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/#comment-50 What you say I fully agree with. And I agree that companies aren't searching these sources. This is why we built a "tweet" capability into our social network for SMBs at http://www.wecando.biz. We call them Biz Needs are they are a method of expressing an urgent business need that we broadcast to their online contacts, but also forward to other members of our site we believe can help. It all happens in one place and you don't have to sift through the other stuff people tweet. I'd love your feedback. Ian Hendry WeCanDo.BIZ http://www.wecando.biz What you say I fully agree with. And I agree that companies aren’t searching these sources. This is why we built a “tweet” capability into our social network for SMBs at http://www.wecando.biz. We call them Biz Needs are they are a method of expressing an urgent business need that we broadcast to their online contacts, but also forward to other members of our site we believe can help. It all happens in one place and you don’t have to sift through the other stuff people tweet.

I’d love your feedback.

Ian Hendry
WeCanDo.BIZ
http://www.wecando.biz

]]> By: Marcel LeBrun http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/#comment-38 Marcel LeBrun Thu, 08 May 2008 20:42:05 +0000 http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/#comment-38 Hi Mike, Thanks for the comment. I certainly agree that companies need to be monitoring and engaging on Yahoo Answers as well. I wasn't trying to make the point that Twitter is the best tool to use to support customers. My point is that customers are already expressing their needs, questions, and issues everywhere online whether it is Twitter, blogs, or Yahoo Answers. I used examples from Twitter as an illustration. Companies need to start listening for these expressions of the point of need on ALL sources: Yahoo Answers, Twitter, Blogs, Video sites like Youtube, etc., since they need to go listen where the customers are already. Thanks again for your comment. Hi Mike,
Thanks for the comment. I certainly agree that companies need to be monitoring and engaging on Yahoo Answers as well. I wasn’t trying to make the point that Twitter is the best tool to use to support customers. My point is that customers are already expressing their needs, questions, and issues everywhere online whether it is Twitter, blogs, or Yahoo Answers. I used examples from Twitter as an illustration.

Companies need to start listening for these expressions of the point of need on ALL sources: Yahoo Answers, Twitter, Blogs, Video sites like Youtube, etc., since they need to go listen where the customers are already.

Thanks again for your comment.

]]> By: mikemookie http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/#comment-37 mikemookie Thu, 08 May 2008 18:09:20 +0000 http://www.mediaphilosopher.com/2008/05/06/online-expressions-of-the-point-of-need/#comment-37 actually think your recommendation is better suited for Yahoo Answers. Much larger audience, categorized, and behavior is aligned with Q&A format. actually think your recommendation is better suited for Yahoo Answers. Much larger audience, categorized, and behavior is aligned with Q&A format.

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